Market Report July 16th

Local Produce

  • Apples:  Excellent supply & prices across all varieties.
  • Asparagus:  Locally grown is available.
  • Avocados:  Supply from QLD has dropped this week, prices have risen.
  • Basil:  Very expensive and in short supply due to cold, slow growing conditions, and stock loss due to frost.
  • Berries:  The local season of blueberries, raspberries and strawberries has started, prices are falling as supply increases.
  • Celery: Very short supply, expect prices to remain high.
  • Citrus:  Imperial mandarins in good supply.  Navel oranges in season.
  • Ginger:  New season ginger is available, expect prices to drop as supply increases.
  • Lettuce:  Coral and Festival in short supply, expect supply to return to normal in August.
  • Limes:  Supply is shortening up, prices are increasing. 
  • Pears:  In heavy supply, low prices.
  • Pineapple: Very low numbers coming in from QLD resulting in very high prices, particularly the Gold Bethonga variety.  The best value at the moment is a top on pineapple.
  • Pomegranate:  Local season has ended.
  • Potatoes: Low supply on Blue and Red due to the cooler weather.  This is also affecting the size of the produce, resulting in very small potatoes.   
  • Pumpkin:  Supply is improving, expect prices to drop across all varieties.
  • Tomatoes:  Local supply is improving so expect prices to continue dropping.  Cooking tomatoes are carrying some water damage due to recent rain. 

Imported Produce

  • Asparagus:  The local season has started but also still  being imported from Mexico and Peru, quality is excellent.
  • Grapes:  Imported from the USA, very high prices and supply is inconsistent.
  • Mango: Imported from Mexico
  • Pomegranates:  We will be moving over to imported produce in the coming weeks.
  • Stonefruit:  Nectarines, plums, and peaches are being imported from the USA.

Produce Shortages

  • Basil:  Short supply and expensive due to cold weather crop damage.
  • Coral & Festival lettuce: unable to secure consistent supply at this stage
  • Celery:  Short supply affecting price.
  • Potatoes:  Royal Blue and Ruby Red in short supply, & very small in size.
  • Snowpeas:  In short supply.

Market Report July 3rd 2019

Local Produce

  • Apples:  Excellent supply & prices across all varieties.
  • Asparagus:  Locally grown is available.
  • Avocados:  Supply from QLD has dropped this week, prices have risen.
  • Blueberries:  Supply is picking up again, prices are falling.
  • Cauliflower:  Plentiful supply resulting in lower prices.
  • Celery: Very short supply, expect prices to remain high.
  • Citrus:  Imperial mandarins in good supply.  Navel oranges in season.
  • Lettuce:  Supply is improving.
  • Limes:  Supply is shortening up, prices are increasing. 
  • Pears:  In heavy supply, low prices.
  • Pomegranate:  Local season is ending shortly.
  • Pumpkin:  Supply is improving, expect prices to drop across all varieties.
  • Silverbeet:  Very short supply at the moment, we are making cut backs to orders as supply is not coming through.
  • Strawberries:  Local supply is coming through, expect prices to continue dropping as supply increases. 
  • Tomatoes:  Supply is improving so expect prices to continue dropping.  Expect some water damage due to recent rain. 

Imported Produce

  • Asparagus:  The local season has started but also still  being imported from Mexico and Peru, quality is excellent.
  • Grapes:  Imported from the USA, very high prices and supply is inconsistent.
  • Mango: Imported from Mexico
  • Stonefruit:  Nectarines, plums, and peaches are being imported from the USA.

Produce Shortages

  • Coral lettuce: unable to secure consistent supply at this stage
  • Celery:  Short supply affecting price.
  • Silverbeet: Very short supply, unable to guarantee full supply.

Delight Your Guests!

“Customer experience is the new marketing.” –Steve Cannon, CEO of Mercedes Benz USA

What’s really important these days? Delighting your guests! 

Here are 18 proven ways to delight and exceed your guests expectations.

1. Genuinely welcome your guests.

How would you welcome guests into your own home?  Train your staff to offer a genuine welcome to your guests, minus any fake scripting.  

2. Train your staff to sell each dish.

Make sure your staff have tasted everything on the menu: Make an investment into their food and drink knowledge, and they’ll be able to sell to your customers better.

Teach them to describe the menu items, and which items go together well.  Highlight the house-made ingredients, the sourdough bread, the hand cut chips, and the best specials of the day.

3. Train your staff about dietary restrictions and allergies.

Your staff must know the menu inside and out, and they must know what’s vegan, nut free and gluten-free without having to “check with the kitchen.”

Some food allergies can be life threatening.  Being certain that a dish doesn’t contain nuts is paramount for a guest with a nut allergy – having to go and ask the kitchen automatically instils doubt in the guest, leading to a less-enjoyable experience.

4. Take care of the kids.

If the kids are happy, so are the parents. Offer a kids pack, or something basic to entertain the little ones, consider plastic cups with lids. By offering these little things to calm down a baby or toddler, the parents will relax into a great experience that much faster.

5. Give a pre-service perk.

If appropriate, offer your guests something delicious right when they sit down, such as a sip of house champagne, a small bowl of olives or some housemade bread. Get them excited about the meal ahead before the server even arrives.

6. Give away the recipe for your favourite dish.

This is taboo, but having a transparent restaurant culture could really make your establishment stand out. So give away the recipe of your favourite dish, without leaving anything out. Have your chef share how they make it on social media. Your guests will still order at your restaurant, they may even order it more often.

7. Offer inventive non-alcoholic drinks.

Provide great options for your non alcohol drinking customers.  Think ginger, lime, and mint spritzers on a hot summers day. It’s cheap to make and will be sure to delight your customers.

8. Allow guests to sample wine & beer.

This is a little thing that can go a long way: If a guest asks for a sample of wine or beer, always be willing to bring them one, showing excellent customer service.

9. Involve customers in new product offerings.

If you’re planning on changing some few menu items, ask your guests what they want, post it on social media, and get them involved. It’s easy to increase restaurant sales when you find out what your guests want and then give it to them.

10. Use the guest’s name.

This has been proven on brain scans over and over again: There is no word we love to hear more than own names. Pass the guest’s name from the host stand to the server, and be sure it’s used when appropriate. Don’t go overboard, using their name once or twice throughout the meal is perfect.

11. Genuinely thank your guests, because they’re the reason you can do what you love.

Train your wait staff to thank your guests for spending their meal with you, and in the same interaction, exceed their expectations and let them know you’d be delighted to serve them again on their next visit. Remember: Make it real, no scripts here.

12. Transform your loyalty program.

Most establishments have a loyalty program.  It is simple – rewarding your loyal customers for their patronage is a proven way to transform them into lifelong, repeat customers. Treating your loyal customers is far easier than constantly attracting new customers.

Bond Brand Loyalty and VISA teamed up in 2017 to launch the largest-ever loyalty study. They found that 57% of the 28,000 people surveyed want access your loyalty program…on their smartphone. 

Don’t be intimidated, it’s more affordable than ever to build a mobile app for your restaurant, plus most app developers have templated loyalty programs you can customize.

13. Allow for online reservations.

Online reservations are much easier to facilitate and organize than reservations made by phone and recorded by hand in a reservation book. 83% of restaurant-goers say the ability to make online reservations is very important to dining experience.

By moving your restaurant’s reservation capabilities online, you can also record and save data about each customer, and integrate it into your restaurant’s CRM platform.

14. Try self-serve kiosks.

Are you in the quick service food industry?  Guests are adapting very quickly to self service kiosk technology.  This not only allows guests to order and customise their purchase, it also means staff can devote themselves to quick and efficient meal preparation.

15. Offer online ordering.

Love it or hate it, it’s here and it’s here to stay: the growth in online ordering is exploding.  Guests expect to be able to order food online for pickup in the restaurant or for delivery to their homes, and there are many third party services that can facilitate this. 

Considerations need to be made into costings of third party delivery services or inhouse delivery services.

16. Take advantage of chatbot technology.

Certain customer messaging platforms — like Facebook Messenger — allow companies to respond to common customer questions with automated responses.

Domino’s has successfully leveraged the power of chatbot functionality with their new Domino’s Anyware campaign. Domino’s encourages users to place orders using the messaging platform of your choice.

Customers place their order by interacting with a chatbot, which converses with customers by responding with automated messages created by the Domino’s team. As you can tell by Domino’s campaign , the possibilities (and platforms) are ENDLESS.

17. If you offer table service take payment at the table.

Guests love the ability to pay at the table. When a guest asks for the bill, they’re ready to leave – hopefully they’re full and happy, so why let their final impression of the restaurant be how long they waited to be able to leave? 

Taking payment at the table eliminates waiting at the counter on the way out, or waiting for the server to collect your card, process payment and get back to you.  Another perk to this new payments process is the ability to offer text or email receipts, and collect contact details for feedback.

18. Gather and implement guest feedback.

At the end of your ride, popular ride sharing service Uber send users a “rate your ride” prompt and ask for instantaneous feedback about your experience.

The same strategy can be applied to restaurants.  The best time to get honest feedback from your customers is right after they’ve visited your restaurant, while their dining experience is still fresh in their minds.

How can you do this seamlessly?  Does your point of sale allow you to collect guest feedback as they pay their bill?  Even old-fashioned comment cards are better than nothing. Wouldn’t you be more likely to become a repeat customer if a business owner demonstrated they genuinely care about your feedback?

At the end of each week, tally up all the responses submitted and do what you can to learn from it. If there’s something that you are able to fix, contact the guest and thank them for their honesty, and invite them back to see the improvement for themselves.

Excelling in customer service is not about just giving guests what they want; it’s about giving them more than what they want. It’s about anticipating what they want, exceeding their expectations, and creating raving fans who will happily return.

Fresh Produce Market Report June 18th 2019

Local Produce

  • Apples:  Excellent supply & prices across all varieties.
  • Asparagus:  Locally grown is available but needs to be purchased by the 5kg box due to the cost.  Imported asparagus is available by the bunch or kg.
  • Avocados:  Supply has stabilised resulting in lower prices.
  • Blueberries:  Supply is picking up again, prices are falling.
  • Celery: Very short supply, expect prices to remain high.
  • Lettuce (all varieties):  In short supply across the board due to the cold nights.  Many lines are experiencing shortage (in particular coral & festival).
  • Limes:  Supply is shortening up, prices are increasing.
  • Mandarins:  New season locally grown mandarins now available.
  • Oranges:  Locally grown Navel oranges are now available and in good supply. 
  • Pears:  New season pears are available in many different varieties.
  • Silverbeet:  Very short supply at the moment, we are making cut backs to orders as supply is not coming through.
  • Strawberries:  Supply is picking up again, prices are falling.  

Imported Produce

  • Asparagus:  Currently being imported from Mexico and Peru, quality is excellent.  The Australian season is not far from commencing.
  • Mango: Imported from Mexico
  • Stonefruit:  Nectarines, plums, and peaches are being imported from the USA.

Produce Shortages

  • Coral lettuce: Unable to secure consistent supply at this stage
  • Celery:  Short supply affecting price.
  • Silverbeet: Very short supply, unable to guarantee full supply.

What can Glenvale Produce do for you?

  • We pride ourselves on being customer focused! We boast excellent customer service, prompt response to queries & feedback, and polite and efficient delivery drivers.
  • Advise on most economical produce to help reduce food cost.
  • Reduced produce damage with careful packing.
  • Simple and user friendly ordering system, with current prices.

13 WAYS TO PROMOTE YOUR BUSINESS FOR FREE

In a highly competitive food service market, attracting new customers through advertising is essential to having a profitable business. This doesn’t always have to be an expensive exercise, with a bit of time and creativity there are many ways to advertise.

  • SOCIAL MEDIA

Get social with your customers!  Post photos of your food, staff and the daily activities of your restaurant.  Human interaction and real stories are highly prized in the current culture.

Share new menu sneak peaks, offer something special, celebrate milestones with your customers.  Ensure your posts are relevant and offering your reader something they can engage in.

Social sites also provide the opportunity to gain feedback and build relationships with potential or current clients.

  • CHAMBER OF COMMERCE

This is a great opportunity to network in your community.  Go to scheduled meetings, hand out business cards and sample menus. Offer members a first-time freebie or discount.

  • SAMPLE ADVERTISING

Target people that live or work in your immediate area, consider handing out free samples with a menu or special offer attached. 

Establishing a clientele from the people that live and work in the immediate area creates a sustainable foundation for the business.

  • E-MAIL ADVERTISING

Collect emails or mobile numbers from your customers and keep in contact with relevant information like special offers, discounts, menu sneak peaks or recipes.

On slow days, you might send a limited time offer of a free drink or appetizer to the first 10 or 20 people who arrive and display the text message to the wait staff.

  • FUNDRAISING EFFORTS

Consider engaging in charitable contributions or networking with other local businesses in a joint fundraising effort.  Let your customers know that you are partnered with your favourite charity.  

  • REACH OUT TO FOOD BLOGGERS

Getting positive reviews can be an extremely daunting task for any business! One of the best ways is to reach out to local food bloggers and invite them to your restaurant. Offer them a freebie to get them to your restaurant. The more you offer, the better chance they would be willing to come out.

Ask them if they can share their experience at your restaurant online to their readers and leave their feedback with you. Assuming everything is positive, promote the review on your own website and social media channels.

  • GOOGLE MY BUSINESS

Take advantage of Google by setting up your Google Business page.  This will contain important information like opening hours, link to your website and allow customers to leave reviews.  You can also upload photos and your menu.

  • LOCAL DIRECTORIES

List your business in every free local directory that you can find, online and in print.

  • PARTNER WITH FOOD DELIVERY SERVICES

Whilst this is not “free” it is an opportunity to appeal to a large local customer base.  Consider if your menu items will be suitable for delivery without compromising on quality and freshness.

  • WORD OF MOUTH

This is always the best free advertising and can be readily utilised through social media and online reviews.  This will also give you the incentive to give the best possible customer experience.

  • HOST WORKSHOPS OR EVENTS / SPEAK AT LOCAL EVENTS

If you have the space and capacity, host relevant workshops or cooking demos in your café.  Get involved in local food festivals by hosting a demonstration. 

  • TAKE A STAND ON A RELEVANT INDUSTRY TOPIC

Are you committed to being eco-conscious, are you making moves to reduce food waste, are you committed to supporting sustainable farming practises?  Tell your customers about it, share with them how you are taking steps to act on it.

  • ENTER YOUR BUSINESS FOR AWARDS

Keep an eye out for awards through the Chamber of Commerce or trade magazines.  You can’t be nominated for an award if you don’t enter it!

Paid advertising definitely has its place, but free advertising techniques are only limited by your own imagination and creativity!  Hopefully some of these ideas help.

Market Report May 21st, 2019

Local Produce

  • Apples:  Excellent prices across all varieties.
  • Avocados:  Local supply of Hass is starting to come back through, prices are still a bit high but will drop over the next few weeks. 
  • Blueberries:  Very light supply resulting in high prices.
  • Beans: Catering grade now available by the kg.
  • Celery: Very short supply, expect prices to remain high.
  • Grapes: The season is drawing to an end, prices are rising due to supply drying up.
  • Leeks:  New medium size available, perfect for restaurant and cafe usage.
  • Lettuce (all varieties):  In short supply across the board due to the cold nights.  Many lines are experiencing shortage (in particular coral & festival).
  • Limes:  In good supply, excellent price.
  • Mandarins:  New season locally grown mandarins now available.
  • Mushrooms: There is abundant supply and lower prices.
  • Oranges:  Locally grown Navel oranges are now available and in good supply. 
  • Pears:  New season pears are available in many different varieties.
  • Strawberries:  Very low supply at this time of the year, growth is slow due to the cold nights.  Expect prices to remain high until early June.
  • Tomatoes:  Prices are slowly starting to drop as supply returns to normal.  Expect prices to drop over the next few weeks.

Imported Produce

  • Asparagus:  Currently being imported from Mexico and Peru, quality is excellent. 
  • Grapefruit:  Imported from QLD until the local season begins.

Produce Shortages

  • Coral lettuce: Can be pre-ordered if required, must be purchased by the crate.
  • Celery:  Short supply affecting price.
  • Green Festival Lettuce: Short supply, can be substituted with Red Festival.
  • Stonefruit & Mangoes:  The local season has ended, no produce available until imported produce starts to come through.
  • Strawberries & Blueberries:  Very limited locally grown fruit available.

Fresh Produce Market Report – May 7th

Local Produce

  • Apples:  Excellent prices across all varieties.
  • Avocados:  Local WA supply of Hass avocados is very light and being supplemented by QLD fruit, expect prices to remain firm until local fruit comes through again.  
  • Beans: Catering grade now available by the kg.
  • Celery:  In very short supply, expect prices to remain high for at least 6 weeks.
  • Grapes: The season is drawing to an end.  Green grapes are now very expensive, but there is still good supply of red grapes. 
  • Lebanese Cucumbers: Excellent supply of premium grade, however very minimal supply of juicing / catering lines available at the moment affecting the price of these lines.
  • Limes:  In good supply, excellent price.
  • Mandarins:  New season locally grown sprayfree mandarins now available.
  • Oranges:  Locally grown Valencia oranges are in good supply.  We will be shifting back to Navels shortly when the new picking season begins.
  • Pears:  New season pears are available in many different varieties.
  • Tomatoes:  Prices are slowly starting to drop as supply returns to normal.  Expect prices to drop over the next few weeks.
  • Watermelon:  The Carnarvon season is seeing good supply into the market, prices have returned to normal.

Imported Produce

  • Asparagus:  Currently being imported from Mexico and Peru, quality is excellent. 
  • Grapefruit:  Imported from QLD until the local season begins.
  • Navel Oranges:  Currently coming from USA and Egypt, quality is good.  The WA season will be starting in 1 week.

Produce Shortages

  • Coral lettuce: Can be pre-ordered if required, must be purchased by the crate.
  • Celery:  Extremely short supply.
  • Green Festival Lettuce: Short supply, can be substituted with Red Festival.
  • Stonefruit & Mangoes:  The local season has ended, no produce available until imported produce starts to come through.

5 Tips on How to Compete with Cheap

Regardless of what industry you are in, we are always faced with having to compete with cheap.  Cheaper imports, cheaper services, cheaper products…… and the food industry is no different!  There will always be competitors trying to gain market share with a cheaper offering.

Competing through price is nothing new, but it can be a very slippery slope.  Training your customers to think you will always be the cheapest option will backfire if you need to increase your prices.  What happens if your ingredients increase in price and you’re no longer able to serve cheaper products, what happens if there is a jump in your rent or your staffing cost?

When you compete through price, there’s only so far that you can go. You have to increase your customer volume in order to make up what you’re losing by not charging what you should be.

What other tactics can be used when it comes to competing against cheap? 

What’s Your Story?

Restaurants and cafes have been around for a long time and every style of cuisine has been represented.  So how can you stand out if you want to open up a burger joint, a pizza place, or a small bar?

Just focusing on competing with the guy next door is a dangerous game.  Chances are you will lose if your neighbour has been around for a while and is doing things right!

You have to figure out what’s going to set you apart from any other restaurants out there that are currently doing what you want to do.  What is your unique story, what do you bring that is different from the café next door?

When you have a story that your customers can fall in love with and have a unique angle on a concept or cuisine, you’ll always win. As long as everything else lines up and you run the business effectively, you’ll always be able to win customers and create a sustainable business.

Quality

Today’s generation wants good, quality food. They want to know about the produce and often delight in locally-sourced, ethically responsible food. If you offer this, make sure to promote it, think free range eggs, locally smoked bacon, single source fairtrade coffee, instore baked bread and slices.

Your food doesn’t necessarily have to be local, organic or gluten-free to compete with the cheap restaurants, but make sure your food is better.  Offer hand cut fries, house made sauces, a selection of non dairy milks, gluten free / paleo / vegan options, and make sure everyone knows about it!

Offer Better Service

Offer the best customer service possible. One look at any Google review will tell you that customers value great service. They want to be warmly greeted by someone with a smile who appears to like their job. They want prompt attentive service as well as a pleasant relationship.

Get to know your regulars by name, remember how they like their coffee, add small personal touches when you can. 

One of my most memorable experiences was ordering my regular chai latte and it came out with “Hi Chelsea!” written on the saucer, so memorable in fact that I felt impelled to take a photo.  It is a small personal touch that gives you warm fuzzies and makes you feel like a valued customer.

Offer Atmosphere

Cheaper restaurants are usually looking for quick turn-around. The more customer turnover, the more money they make. Yet, this isn’t always the case.

Encourage your customers to linger. Keep your focus on what really matters, and that’s creating great customer relationships resulting in regular, repeat customers who sing your praises to all of their friends, family and co-workers.

Create a beautiful atmosphere that feels like home for customers, a unique feeling that can’t be replicated by a cheap restaurant. Give your customers an experience they will remember.

Stay in touch

The big guys collect email addresses, and if you aren’t, you most definitely should be.

Give your customers a reason to subscribe:

Birthday bonuses

Special offers and promotions

Anniversary specials

Invite-only events and tastings

Exclusive recipes

Once you’ve got your email list, stay in contact. Build your relationship and make it personal. Offer incentives, “secret” inhouse recipes and cooking tips. 

You’ll be able to track diners through the program and remind them if they haven’t dined in a while.

Use your social media presence and blog to offer printed recipes as well as video recipes similar to a cooking show, but much shorter.  This is the ideal chance for you to personalize your restaurant and make customers feel like they are part of a special group or “family.” You are sharing something very special with them in the form of a recipe. Going one step further with the video introduces customers to your chef.

Get involved in a local cookbook or network with your local newspaper’s food editor. Ask if you can be a guest blogger or contribute some recipes.  Exposure builds familiarity with a potential customer before they even step through your door.

You can successfully compete with cheap with creativity, quality food, relationship building, great service and a few well-planned incentives.

Managing Negative Customer Reviews

We have all experienced it, a negative review has popped up on Google, Tripadvisor, or social media.  And with that comes the risk of how it will affect your reputation as a business.  Receiving negative reviews are unavoidable in this online age, but how you address them is key to protecting your reputation and impressing new potential customers.

These points are critical when addressing online reviews.

  • Don’t take it personally:

This is a tricky one for small business owners!  This is very personal for you, but for the reviewer they are responding to their experience with your business, just like they would with any other business.  This is not a reflection on your person, it is a statement about their customer experience.

  • Don’t ignore the complaint:

Once you have received a negative review there is nothing you can do to have it removed, so make time to address it quickly – within hours if possible!  Ignoring the complaint is the best way to show your customers that you do not care about their experience, and are unwilling to address issues.  

Find a way to use the negative review to your advantage by showing your dedication to resolving the issue.  While no business can maintain a 100% satisfaction rate, you are showing that you take customer issues very seriously and are dedicated to resolving them quickly.

Remember that your response is on display not only to the offended customer, but also to all potential customers that may read the review.  Your image and reputation is on display, so ensure that you are projecting an image that shows you are capable of addressing complaints in a professional and caring manner; a quality that is highly prized by potential customers.

  • Evaluate the Complaint:

Read the review carefully so that you can address the concerns that have been raised.  Gather as much information as possible to assess exactly where the problem lies.  

Do the complaints have a common thread?  While negative reviews are hard to swallow, they also contain excellent information that you can use to grow and improve on your service.

  • Contact the reviewer:

Social media demands a response so reach out to the reviewer, ask them to email or message you so that you can discuss the issue with them personally.  Responding with something like “looking forward to helping you, can you please email / message me more info”. This gives the reviewer an opportunity to respond to you in more detail in private.

This can also help you assess whether the review is legitimate or fake.  It’s completely reasonable that you ask for verification if you’re going to refund a purchase.  You want to see proof that they actually shopped or dined at your business – make sure this is addressed privately.

For some businesses it may be impossible to tell if a review is fake, but if you do track your customers and can see that the person has never purchased from you then be transparent as you respond to the review.  Google allows you to flag reviews that you deem as fake or illegitimate.

  • Resolve the Issue:

Sincerely apologise!  Take a deep breath and apologise even if you feel like you are not at fault.

Confirm the complaint to assure the reviewer that you understand the complaint.  The first thing they want to know is that they were heard. If the person is complaining that their food took an hour to get to their table, start your response with, “I’m truly sorry that it took an hour for you to receive your dinner.”

Don’t make excuses, your first reaction is to give a reason why. “We were short-staffed” or “it was an unusually busy day are excuses and send the message that you don’t own the mistake. Excuses sound like you are shifting blame and not taking responsibility for the mistake. Instead, say something like, “this was uncharacteristic of us and we would like to make it right.”

Take all reasonable steps to resolve the issue.  If there was a misunderstanding, educate the customer and offer something in return like a discount or refund.  Show your customers that your business values them!  Your response to disgruntled customers says more about your business than the positive reviews you receive.

About 95 percent of customers are willing to offer a business a second chance if their complaint is successfully addressed.

  • Post a public response:

Follow up is KEY.  Make sure you comment on the original stream where the complaint was written.

After resolving the situation with the customer, add a comment to the review, making sure to professionally identify yourself as the business owner. Maintain a non-defensive tone when addressing the circumstances of the complaint and detail your efforts at resolution.

Most important, remember that most people who frequent review sites and look for your business on social media know that all of your reviews won’t be perfect. Don’t stress if you get a few bad reviews. Show your willingness to make it right and show everybody that you care about your customers.

Finally, watch for patterns. Are the same things being complained about? Negative reviews sting but they’re valuable feedback you can use to build a better business.

Market Report March 26th 2019

Local Produce

  • Apples:  Prices remain high Pink Lady apples, new season fruit will come through in April.  New season Royal Gala, Granny Smiths, Early Gold & Fuji apples are now available, supply and pricing is very good.  These are also an excellent option for juicing due to price.
  • Avocados:  The local Hass season is drawing to an end, supply is lower which is affecting prices.  Shepard avocados will be available shortly to help bridge the gap until supply of Hass increases.
  • Bananas: Supply is light and prices are very high due to extreme heat in coastal QLD growing areas.
  • Beans: Short supply is affecting prices.
  • Grapes: The grape season is starting to near its end and taper off.
  • Mangoes:  KP’s from Gingin are in season, they have a slightly greener skin than KP’s grown in Northern Australia.
  • Oranges:  Locally grown Valencia oranges are in good supply.  
  • Red Capsicum: We are seeing some quality issues in red capsicum at the moment, A-grade hydro grown are the best option for no wastage.
  • Sprayfree: We have locally grown sprayfree plums and gala apples available.
  • Stonefruit: The local season is in full swing, with excellent prices across peaches, nectarines and plums.
  • Tomatoes:  Supply is short due to Eastern states shortages, this is having a big impact on prices.  
  • Watermelon:  The South West growing season has ended, supply is now coming from the Eastern States resulting in higher prices.

Imported Produce

  • Asparagus:  Currently being imported from Mexico and Peru, quality is excellent. 
  • Navel Oranges:  Currently coming from USA and Egypt.  Quality is good and prices are very low.

Produce Shortages

  • Pink Lady apples: are in very short supply, with new season fruit expected in April.
  • Sundowner Apples: Season has finished.
  • Dill: supply is very inconsistent.
  • Coral lettuce supply is very inconsistent.
  • Drinking Coconuts:  Nothing available for at least 2 weeks.
  • Grapefruit:  Nothing currently available.